Thanks for contacting us, if you have a maintainace issue please start by using the reporting system below as it also offers helpful advice and may be able to help you fix the issue without the need for a call out. If it cant fix the issue and its not of an urgent nature then the report will be sent straight to us and we will be in touch to help when we return. 

If however it is an emergency and out of our standard office hours then please read the guidence below:

Tenant Guide - if an emergency out of office hours:

It’s difficult to know what to do when something goes unexpectedly wrong in the property you rent. What actually is an emergency? who should you call? What should you do? To assist you to take the right course of action as quickly as possible, we have below a guide to follow:

गन्ध ग्याँस

• Open the doors and windows.
• Check to see if any gas has been left on unlit, or the pilot light has gone out. If so, turn the appliance off, and do not try to relight it.
• If you are uncertain whether the leak has been stopped, turn the main gas supply off at the meter and phone the gas emergency service immediately:
  National Grid 0800 111 999

• Do not turn any electrical switches on or off.
• Do not use the door bell.
• Do not smoke, use matches or naked flames.

आगो

• In case of fire dial 999.
• Get everyone out and do not go back for any reason.
• Do not be tempted to go upstairs to collect pets or any valuables.
• Close all doors and windows.
• Warn your neighbours if any of them might be in danger.
• If you live in a block of flats set off the communal fire alarm.

Bursting or Major Leaking Pipe

• Turn the water off at the mains.
• If electrics are affected, turn off the electricity at the consumer unit (see helpful tips).
• Report it to the water board (Thames Water).
• If the leak is from another property ie a flat above try to contact the other property or if not at home try and call the block management company. Details should be on a communal notice board in the hallway.

Loss of Electricity

• If neighbours are also affected, call your electricity company (check your electricity bill for the number).
• You can report the event to UK Power Networks.  Once registered and reported they will keep you up to date on when power should be restored.
• Check your fuse box to see if a switch has tripped or a fuse blown (see helpful tips).

Moving Forward

If after looking through this you feel your issue is an emergency then you will need to initially try one of our emergency contractors whos details are below:

• General Maintenance - Mario 07955 956 803 / Errol 07463 089 581 
• Boiler / Gas Repairs / Plumbing – Max 07702 305 136 / Cameron 07580 007 293
• Electrics – John 07900 803 909

If they re not available then you will need to call out your own contractor. When calling please ensure that the contractor you instruct is suitably qualified to undertake the work needed. For example anyone who carries out work on a Gas appliance needs to be on the Gas Safe Register, if it is electrical work they need to be NICEIC qualified.

Please be aware that you will need to pay the contractor for the work they carry out. Ensure you keep an invoice showing the work carried out as well as a receipt showing that you have paid, this you will need to pass us when we return. If the work is deemed an emergency this cost will be refunded however please be aware that if you have had works done that would not be deemed an emergency, then you may end up liable for the cost.